Contact Us

This page tells you how to reach the editorial team behind Aussie Online Casinos, what we can realistically help with, and where to go instead when your issue sits with a casino operator, a regulator or a support service. Read the short list of what belongs in your message before you write — it usually saves a round trip.

Email us

The fastest way to contact us is by email: [email protected]. One inbox handles everything — corrections, reader questions, feedback on a review, and commercial enquiries. We read every message. We aim to reply within a couple of business days, though corrections and factual disputes get looked at first because they affect what other readers see.

We don't operate a phone line or a live chat window. We're a small research and publishing team, not a casino, so there's no account for us to look up and no balance for us to adjust.

What to include so we can actually help

1. The page you're writing about — the URL or the exact heading.
2. The casino involved, named in full. Several brands have similar names.
3. Dates in Australian format (DD/MM/YYYY), including when you deposited, claimed a bonus or requested a withdrawal.
4. Amounts in AUD, and the payment method used.
5. What you've already tried — a support ticket number, for instance, or the reply you were given.

Never send us passwords, full card numbers, copies of your driver licence or passport, or bank statements. We don't need them, and we don't want them. If a document matters to your point, describe it rather than attaching it.

What we can help with — and what we can't

We can	We can't
Correct a factual error in one of our reviews or guides	Access, unlock, verify or close your casino account
Explain how a bonus term, wagering requirement or withdrawal limit generally works	Release a held withdrawal or overturn a casino's decision
Point you to the right complaints channel or support service	Act as an adjudicator between you and an operator
Tell you how we ranked the casinos listed on this site	Give legal, financial or tax advice
Take feedback on an operator and factor it into future research	Confirm whether a specific offer is live for your account today

Reporting a problem with a casino

If money or a blocked withdrawal is involved, contact the casino first and in writing. Most operators run a formal complaints procedure with defined escalation steps, and skipping those steps generally weakens your position later. A practical order:

1. Raise a ticket with the casino's support team and keep the reference number.
2. Ask, in writing, for the specific clause or verification requirement being applied — KYC checks and source-of-funds requests are common reasons a payout stalls.
3. Request escalation to the operator's complaints or disputes team if the first reply doesn't resolve it.
4. If the operator holds an overseas licence, check whether that licensing body offers a player dispute service, and whether the casino names an independent alternative dispute resolution provider in its terms.
5. Send us a summary afterwards. We can't force an outcome, but repeated, documented problems change how we describe an operator.

Corrections and how we handle them

Bonus amounts, wagering multipliers, minimum deposits, withdrawal limits and payment availability all change without notice, and an operator's own marketing is not always consistent with its terms page. If you spot something out of date, tell us which figure is wrong and where you saw the correct version. We re-check against the operator's published terms and update or remove the claim. Where a page carries a fact-check date — this one was last reviewed on 29/09/2026 — that date reflects when the information was verified, not a promise that nothing has shifted since.

We distinguish three things in our writing and we'll do the same in any reply: information we've verified against a primary source, claims that come from casino advertising, and questions we haven't been able to settle. If we don't know, we say so.

Advertising, commission and editorial independence

Some of the casino listings on this site are commercial. If you follow a link and sign up, Aussie Online Casinos may earn a commission. That funding pays for the research; it does not buy a position in a ranking, and it does not stop us publishing a limitation. Our editorial ratings are our own assessment — they are not customer review scores and they are not audited results.

Partnership and media enquiries go to the same address. Please put "commercial" in the subject line and include the brand, the licensing jurisdiction it operates under and the markets it accepts. We decline anything we can't research properly, and we don't publish supplied copy as editorial.

Questions about the casinos we list

Most reader emails are really about one of the headline offers, so here is the short version for the three highest-ranked brands on our lists. Every figure below is the operator's advertised headline — check the current terms on their site before you commit money, because bonus percentages, caps and spin counts are revised often.

VegasNow

Our top-ranked listing, with an editorial rating of 10.0, largely because its advertised welcome package — up to A$8,000 plus 500 free spins — is quoted directly in Australian dollars, which removes the currency-conversion guesswork that trips up a lot of new players. A package of that size is almost always tiered across several deposits rather than paid on the first one, and the maximum is a ceiling, not an expectation. The limitation worth naming: the larger the headline figure, the more the wagering requirement, maximum bonus bet and cashout cap decide what it's actually worth. Read those three numbers before the headline.

Wincrown

Rated 9.9. The draw here is the match percentage — 250% up to $8,000, with 400 free spins — which is a higher multiplier on a smaller deposit than a flat 100% offer gives you. That suits players depositing modest amounts who want a longer session rather than a big bankroll. The trade-off is standard for high-multiplier bonuses: turnover requirements are usually calculated on the bonus, or on deposit plus bonus, and a 250% match makes that total considerably larger than it looks. Free spins also tend to carry their own separate expiry and winnings cap.

Casea

Also rated 9.9, and included because its 250% up to AU$4,500 plus 350 free spins offer is pitched in AUD at a cap most Australian players could realistically reach, rather than a headline number few will ever hit. That makes the advertised figure more honest in practice. The limitation: a lower cap means the free-spin component carries proportionally more of the value, and spins are typically locked to nominated games at a fixed low coin value, so their real worth is smaller than the count suggests.

Other brands appear in our wider comparisons — Kinbet (9.8, 250% up to A$4,500 plus 350 free spins and a bonus crab feature), Tower Casino (9.7), CoinPoker (9.6, a membership-based club rather than a deposit match), Winnerisland (9.6), Betninja (9.6), CrazyTower (9.6, a 550% tiered package) and Golisimo (9.6, 300% up to $3,750 with 300 free spins). Note that several of these publish their headline terms in euros; if you deposit in AUD, your bank or the casino will apply a conversion, and the converted cap may not match the advertised figure.

Payments, costs and the questions we get most

Taking part costs whatever you deposit, plus any fees attached to the method you use. There is no charge for reading this site. On the casino side, the practical numbers to ask about before you deposit are the minimum deposit, the minimum withdrawal, any per-transaction or monthly withdrawal limit, and whether the operator or your bank charges a fee.

• PayID — widely used by Australian players for near-instant deposits from a bank account; withdrawal support varies by operator and is worth confirming.
• Neosurf — a prepaid voucher, so deposit-only. You'll need a separate method nominated for payouts.
• Debit and credit cards — commonly accepted for deposits. Many Australian card issuers decline or block gambling transactions, and some treat them as a cash advance with a fee and immediate interest.
• Bank transfer — reliable for larger payouts, typically the slowest, often one to five business days once approved.
• E-wallets — usually the quickest payout route where offered. PayPal availability for offshore gambling sites is limited, so verify before relying on it.

Withdrawal timing has two parts people conflate: the operator's internal review, which can take from a few hours to several days and is where identity verification happens, and the payment rail, which is what the advertised speed usually refers to. Any promoted withdrawal time is the casino's claim, not a result we've measured.

Games and the other products these operators run

If you're writing to ask what a listed casino actually offers, the ranges break down along familiar lines: online pokies and slots, including progressive jackpot titles; RNG table games such as blackjack, roulette and baccarat; live dealer rooms streamed with a human croupier; and game-show style formats. Return to player (RTP) and volatility differ between titles from the same provider, so the game's own info panel is a better guide than the site's marketing. Random number generators underpin the non-live games, and independent testing of those generators is something you can reasonably ask an operator to evidence. Mobile play is usually browser-based rather than a downloadable app.

Several of these brands run product lines beside the casino — sports betting, esports markets, and in CoinPoker's case a poker room where you compete against other players rather than the house, with the operator taking rake instead of holding a house edge. Those adjacent products have their own promotions, their own wagering terms and, often, their own separate wallet. A casino bonus generally cannot be cleared on sportsbook bets, and vice versa. Check which product a promotion belongs to before you opt in.

Eligibility, legality and where to get support

You must be of legal gambling age to use any operator listed here, and this site is written for adults only. Australian gambling law splits across two levels: federal law, principally the Interactive Gambling Act, governs what may be offered to people in Australia and restricts the supply of online casino-style gaming, while the states and territories license venues, wagering operators and lotteries under their own legislation. That means availability, permitted products and consumer protections are not uniform across the country — what applies in Victoria is not automatically what applies in Queensland or Western Australia.

Accepting Australian customers and being authorised to serve them are different things. Many of the operators we research are licensed offshore, and an offshore licence does not give you the recourse an Australian-licensed provider would. We can't tell you whether using a particular site is lawful in your circumstances — for that you need your own advice. We also can't describe any casino as completely safe, and we won't guarantee a payout.

If gambling is causing harm, our responsible gambling page sets out deposit and loss limits, self-exclusion options and blocking software, along with free confidential support services available in Australia. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.

More about who writes this

Our research approach, editorial policy and the people behind the reviews are set out on the about page. The rules governing use of this site are in the terms and conditions, and readers comparing options outside the Australian market sometimes find our coverage of casinos not on GamStop useful context on how self-exclusion schemes differ between jurisdictions.

Whatever your question, send it to [email protected] with the detail listed above and we'll get to it. If we're not the right people, we'll tell you plainly and point you somewhere that is.